Return and Refund Policy


Thank you for shopping at Hex Pens.

Here at Hex Pens, we are devoted to delivering a high level of customer experience. If you are not satisfied with your order, we are here to help. Should you have any problems with our pens, please feel free to contact us so that we may be able to assist you in solving the issue.

Returns

If you are not 100% satisfied with your order, you may return the product in exchange for another one for up to 30 calendar days since you have received your order.

Please note that buyers will be responsible for the return shipping costs. Shipping costs are non-refundable.

Refunds

You can return a product with a full refund for up to 15 calendar days from the date you received your order.

Any product you request a full refund on must be in the same condition you received it and with the original packaging and receipt. We will notify you once we have received the returned item and notify you on the status of your refund request. Once your request is approved, we will initiate a refund to your original method of payment in 3 working days.

Please note that buyers will be responsible for the return shipping costs. Shipping costs are non-refundable.