Return and Refund Policy
Thank you for shopping at Hex Pens.
Here at Hex Pens, we are devoted to delivering a high level of customer experience. If you are not satisfied with your order, we are here to help. Should you have any problems with our pens, please feel free to contact us so that we may be able to assist you in solving the issue.
You may return the product up to 7 calendar days since you have received your order.
For us to process your return, the product must be in the same condition in which you received it, with the original packaging and receipt. Furthermore, the return must initiated from the original region in which the order was shipped.
For security reasons, we can only refund to the payment method used in the original purchase.
Sending back the whole writing instrument is mandatory for returns.
We do not send out separate parts or components, and it is not possible to buy a spare part separately.
We will notify you once we have received the returned item and notify you of the status of your refund request.
Once your request is approved, we will initiate a refund to your original method of payment in 3 working days.
Please note that buyers will be responsible for the return shipping costs. Shipping costs are non-refundable.